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1. Order item sold and shipped by Amazon. Not third-party seller.

2. Use account with 5+ legit orders. Prime account works best.

3. Keep value under £150 for first attempts.

4. When package arrives, open carefully. Remove item. Keep all packaging.

5. Find replacement item of similar weight and size. Old item or weighted cardboard.

6. Place replacement inside original packaging. Reseal with tape or hairdryer.

7. Go to Amazon return portal. Select "Wrong item sent" as reason. Not "no longer needed."

8. Print return label. Drop at locker or parcel shop. Avoid counter weigh-ins.

9. Keep drop-off receipt. Photo of tracking.

10. Wait for tracking to show delivered to Amazon warehouse. 7-10 days.

11. Wait 3-5 more days. Don't contact immediately.

12. If refund not processed after 14 days, go to Amazon live chat.

13. Say: "I returned order [number] on [date]. Selected 'wrong item sent.' Tracking shows delivered. No refund yet."

14. Agent checks tracking. Sees delivered. Processes refund. They don't check contents.

15. Refund in 3-5 business days. You keep original item.



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